Terms and conditions

Upon making a reservation, you accept all the following terms and conditions

OFFICIAL RATES

Official rates of Accommodation + Breakfast for 1 night (VAT included)

 
  • Basic Double Room, for 2 guests, for 75€.
  • Double Room, for 2 guests, for €95.
  • Deluxe Double Room, for 2 guests, for 125€.
  • Deluxe Double room with jacuzzi, for 2 guests, for 145€.

Official rates of Accommodation + Breakfast for additional guests (VAT included)

  • Additional guest in an extra bed*: 25€ per night.
  • Additional guest under the age of 16 staying in an extra bed: 20€ per night.
  • Additional guest staying in the existing bed(s) according to the room details: 15€ per night.
  • Additional guest until the age of 16 staying in the existing bed(s) according to the room details: 10€ per night.
  • Babies under 2 years of age can stay free of charge in a cot, extra bed or in the existing bed(s) according to the room details.
 
  • *The availability of extra beds or cots should be checked with the establishment before completing the reservation. (informacion@pazodapena.com or 988 333 038). In the ROOMS section of the website you will find a description of each room and their features, where you can discover which rooms allow their installation.
 

RESERVATION, CANCELLATION AND NO-SHOW CONDITIONS

  1. A valid credit or debit card is required to complete a booking
  2. During the 7 days PRIOR to the arrival date 50% of the total price of the booking will be charged to the card associated with the booking, which is non-refundable in the case of cancellation or modification of the booking.
  3. If the reservation bridges any public holiday, day before a public holiday, Easter or any day of the month of August, an advance payment of 50% of the total price of the booking will be taken directly after the reservation, which will NOT be refundable in the case of cancellation or modification
  4. It is possible to cancel your booking by writing to the following email address: informacion@pazodapena.com
  5. If you do not cancel your reservation or no-show on the day of arrival or attempt to cancel the reservation on the day of arrival, the remaining 50% of the total price of your booking will be charged to your card.

CHECK-IN

  • The official time to check-in begins at 16:00pm and ends at 20:00pm.
  • The rural house does not offer a 24-hour check-in, because of this we kindly request that you confirm your time of arrival on the morning of your reservation.
  • If for any reason you need to check-in later than 20:00, you must communicate this before completing the reservation in order to check our availability.
  • During the entrance registration, all guests above the age of 16 must present a valid identity document (Passport or Identity Card) in order to issue travel informs.
 

CHECK-OUT

  • The official time of departure (check-out) begins at 9:00am and ends at 11:00am.
  • Late departure, or check-out, is subject to availability. A prior request must be made, and the possibility of a late check-out will then be verified by the personal responsible for registering your departure.
  • If a late departure is not confirmed and you do not register your departure before 11:00am, it will be understood that you wish to extend your stay by one extra night and the subsequent charge will be made to the card associated with your booking.
 

BREAKFAST

  • Breakfast is available from 9:00am until 11:30am.
 

ROOM CLEANING SERVICE

  • The cleaning of your room will be completed between 10:30am and 16:30pm.
 

GENERAL RULES

  • To guarantee the optimum relaxation of all our guests, we request that you respect the hours of rest and avoid making any type of noise which could disturb your neighbours, especially between 00:00am – 9:00am.
  • Any damage to objects, furniture or the property in general, will be your own responsibility and you will be expected to pay for the repair or replacement of the item(s) in question.
  • It is prohibited to smoke inside the establishment.
  • Pets are not allowed.
  • Sistel-Nor S.L. reserve the right of admission or cancellation of the contract at any time.